At Avenir Finance, we are committed to providing premium financial, taxation, and compliance services. Because our services involve dedicated professional time, strategic advisory, and manual processing, we have a strict policy regarding cancellations and refunds.
By purchasing or engaging in any service with Avenir Finance, you acknowledge and agree to the following refund terms.
1. The 15-Day Eligibility Window
To be eligible for a review of a refund request, you must contact us within 15 days of your payment or the initiation of the service.
Strict Notice: If you contact us after the 15-day period has passed, a refund is strictly not possible under any circumstances.
2. Mandatory Admin Approval
Meeting the 15-day timeframe does not guarantee a refund. All refunds are strictly subject to approval by the Avenir Finance Administration Team.
When a refund request is submitted, our administration will review the status of your project. The approval and the exact amount of the refund (full or partial) will be determined based on:
- The amount of professional time and resources already deployed by our team.
- The stage of document drafting, processing, or advisory completed.
- Any milestone deliverables already shared with you.
3. Non-Refundable Components
Please note that certain components of our fees are absolutely non-refundable, regardless of admin approval or the 15-day window. These include:
- Government Fees & Taxes: Any amounts already paid to government bodies (MCA, Income Tax Department, GST portal, DPIIT, etc.) for processing your applications.
- Third-Party Charges: Fees paid for Digital Signature Certificates (DSC), stamp duty, or external vendor integrations.
- Completed Work: If the service or specific milestones of the service have already been successfully delivered to you.
4. How to Request a Refund
If you fall within the 15-day window and wish to formally request a refund, you must contact our support team using the official channels below. Please include your full name, invoice/receipt number, and a detailed explanation of why you are requesting the cancellation.
Official Support Channels
- Email:support@theavenirfin.com
- Phone:+91 8976557635
5. Processing Time
Once we receive your formal request, our admin team will review your case within 3 to 5 business days. If your refund is approved, the agreed-upon amount will be credited back to your original method of payment within 7 to 10 business days, depending on your bank or payment gateway provider.
DECLARATION
By proceeding with your payment to Avenir Finance, you confirm that you have read, understood, and agreed to this strict Refund Policy.